Refund Policy
Returns & Replacements
At Midland Records, we honour the consumer guarantees provided under Australian Consumer Law. If your order arrives damaged, faulty or contains an incorrect item, please contact us as soon as possible, preferably within 14 days of delivery, so we can resolve the issue.
Once we have received and assessed the return request, we will arrange an appropriate remedy. For a major fault, you may choose a replacement or a full refund. For minor faults, we will provide a suitable remedy in accordance with Australian Consumer Law. Where a return is due to a confirmed fault or an error on our part, we will cover return postage costs.
Product Images & Descriptions
Cover artwork, vinyl colours and track listings are supplied as a guide and may vary slightly between pressings. We make every effort to keep product information accurate and up to date. If you are looking for a particular edition or colour variant, please contact us before ordering https://midlandrecords.com.au/contact-us/
Nothing in this policy limits your rights if an item is materially different from its advertised description.
Change of Mind & Cancellations
Please choose carefully before placing your order. We do not generally offer refunds or exchanges if you change your mind, select the wrong item.
If you wish to cancel an order, contact us promptly during business hours on 0892505656 or after hours on our contact page https://midlandrecords.com.au/contact-us/ Cancellation requests will be considered based on the status of your order and your rights under Australian Consumer Law.
Unwanted purchases may be returned within 30 days of receipt, provided they are unused, remain sealed, undamaged, and include all original tags and packaging. Online purchases must be returned in their original record mailers.
For exchanges, we will issue store credit or a coupon code equal to the purchase price of the returned items, excluding shipping costs.
If you prefer a refund, a $20 restocking fee will apply.
Refunds will be issued to your original payment method and processed within two business days of receiving the returned items. Your payment provider may take additional time to make the funds available.
Damaged, Faulty or Incorrect Items
Please check your order when it arrives. If you receive a damaged, faulty or incorrect item, contact Midland Records promptly so we can assess the problem and arrange an appropriate solution.
Playback Issues & Turntable Compatibility
Vinyl records can have small variations in flatness, including slight warping or dishing. These variations do not always affect playback. We assess each reported issue individually, taking into account playback, the condition of the record and your rights under Australian Consumer Law.
Skipping, repeating, distortion and tracking problems can sometimes result from the turntable setup. Factors such as stylus condition, tracking force, tonearm adjustment, vibration and the surface supporting the turntable can affect playback.
Some entry-level and suitcase-style players offer limited adjustment, which can make troubleshooting more difficult. Built-in speakers may also introduce vibration during playback. However, the brand or model of your turntable alone does not determine whether a record is faulty.
If you experience a playback problem, please contact us with your order details, turntable model and a description of the issue. Where possible, include a short video showing the problem. This will help us assess the record and suggest suitable troubleshooting steps.
If the record is confirmed to be faulty, including physical damage or a manufacturing defect, we will arrange a refund or replacement and cover the associated shipping costs in accordance with Australian Consumer Law. If the issue is caused solely by your playback equipment, we do not generally offer a refund or exchange.
Nothing in this policy excludes or limits your statutory consumer rights.